Berry Milk

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully, as all orders are shipped from New York, USA, and are subject to applicable U.S. and New York State consumer protection guidelines.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be:

• Unused and in its original condition

• Sealed and unopened (for cosmetic or personal-use items)

• In its original packaging

• Accompanied by the receipt or proof of purchase

Items that have been opened, used, or damaged after delivery cannot be returned for safety and hygiene reasons.

Return Process

To initiate a return, please contact us at [insert email/contact form] with your order number and reason for return.Once your request is approved, you will receive instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

Shipping costs are non-refundable, except in cases where the product arrived damaged, defective, or incorrect.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery with photo or video evidence. We will offer a replacement or a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used cosmetic items

• Sale or clearance items

• Gift cards

• Personal care products for hygiene reasons (unless defective)

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [insert email].

International Orders

All international orders are final sale due to customs regulations, and returns are not accepted unless the item arrives damaged or defective.

All orders are processed and shipped from New York, USA. We aim to provide fast and reliable delivery worldwide. Please review the details below to understand how shipping works for your order.

Order Processing Time

Orders are processed within 1–3 business days.Processing times may be slightly longer during high-volume periods, holidays, or product launches.

Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Domestic Shipping (USA)

Standard Shipping: 3–7 business daysExpress Shipping: 1–3 business days

Delivery times are estimates and may vary depending on the carrier, weather, or other unforeseen circumstances.

International Shipping

We ship worldwide. Delivery typically takes:7–21 business days, depending on the destination and customs processing.

Some countries may experience longer transit times.

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and shipping option selected.For international orders, customs duties or import taxes (if applicable) are not included and are the customer’s responsibility.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number.Tracking updates may take up to 48 hours to appear in the carrier’s system.

Failed Delivery / Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel:

• The customer is responsible for reshipping costs

• Original shipping costs are non-refundable

Please double-check your address before completing your order.

Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier but reported as lost or stolen.Customers should file a claim directly with the carrier.

We will, however, assist you to the best of our ability in the process.

Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery with photo or video evidence. We will work with you to offer a replacement or solution as quickly as possible.

Pre-Order Items

If your order contains a pre-order item, all products will ship together once the pre-order item becomes available. To receive other items sooner, please place separate orders.