Shipping Policy
All orders are processed and shipped from New York, USA.
We aim to provide fast and reliable delivery worldwide.
Please review the details below to understand how shipping works for your order.
Order Processing Time
Orders are processed within 1–3 business days.
Processing times may be slightly longer during high-volume periods, holidays, or product launches.
Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
Shipping Methods & Delivery Times
Domestic Shipping (USA)
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on the carrier, weather, or other unforeseen circumstances.
International Shipping
We ship worldwide.
Delivery typically takes: 7–21 business days, depending on the destination and customs processing.
Some countries may experience longer transit times.
Shipping Costs
Shipping fees are calculated at checkout based on destination, weight, and shipping option selected.
For international orders, customs duties or import taxes (if applicable) are not included and are the customer’s responsibility.
Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take up to 48 hours to appear in the carrier’s system.
Failed Delivery / Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel:
-
The customer is responsible for reshipping costs
-
Original shipping costs are non-refundable
Please double-check your address before completing your order.
Lost or Stolen Packages
We are not responsible for packages marked as “Delivered” by the carrier but reported as lost or stolen.
Customers should file a claim directly with the carrier.
We will, however, assist you to the best of our ability in the process.
Damaged Packages
If your package arrives damaged, contact us within 48 hours of delivery with photo or video evidence.
We will work with you to offer a replacement or solution as quickly as possible.
Pre-Order Items
If your order contains a pre-order item, all products will ship together once the pre-order item becomes available.
To receive other items sooner, please place separate orders.
Privacy Policy
At Mama Muse, your privacy matters to us.
We are an online cosmetic and beauty store based in New York, United States, and this Privacy Policy explains in a clear and simple way how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
When you shop with Mama Muse or interact with our website, we may collect personal information such as your name, email address, shipping and billing address, phone number, and order details.
Payment information is required to complete your purchase, but it is processed securely by trusted third-party payment providers and is never stored directly on our servers.
Some information is collected automatically when you browse our website.
This may include your IP address, device and browser type, pages you visit, and general usage data.
We use this information to understand how our website is used, improve its performance, and provide a better experience for our customers.
We use your personal information only for legitimate business purposes.
This includes processing and delivering your orders, communicating with you about purchases or customer support requests, sending promotional emails if you choose to receive them, improving our products and services, preventing fraud, and complying with legal obligations.
Mama Muse does not sell your personal information.
We may share limited data with trusted service providers who help us operate our business, such as payment processors, shipping partners, website hosting services, and analytics providers.
These partners are authorized to use your information only as necessary to perform their services and are required to protect it.
Our website uses cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience.
You can control or disable cookies through your browser settings, although some features of the site may not function properly without them.
Depending on where you live, you may have certain privacy rights regarding your personal information.
These rights may include the ability to request access to your data, ask for corrections or deletion, or opt out of marketing communications.
California residents are entitled to additional rights under the California Consumer Privacy Act (CCPA/CPRA).
If you would like to exercise any of these rights, you can contact us using the email address provided below.
Mama Muse’s website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it promptly.
We take reasonable administrative, technical, and physical measures to protect your personal information.
While we strive to use commercially acceptable means to safeguard your data, no method of transmission or storage over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal and accounting requirements, and resolve disputes.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page, along with the revised date.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
info@mamammusecosmetics.com
Terms & Conditions
By using our website or placing an order, you agree to these Terms & Conditions.
If you do not agree, please do not use our site.
Mama Muse is an online cosmetic and beauty store based in New York, United States.
All content on this website, including images, text, and product descriptions, belongs to Mama Muse and may not be used without permission.
When you place an order, you confirm that the information you provide is accurate and complete.
Prices are shown in U.S. dollars and may change at any time.
We reserve the right to cancel or refuse any order due to availability issues, pricing errors, or suspected fraud. If payment has already been processed, you will receive a refund.
Payments are handled securely by third-party providers.
We do not store your full payment details.
Shipping, returns, and refunds are governed by our Shipping Policy and Refund & Return Policy, which are part of these Terms.
Our products are for external use only.
Mama Muse is not responsible for individual reactions, allergies, or misuse of products.
Please review ingredients carefully and consult a professional if you have concerns.
We do our best to keep our website information accurate, but we do not guarantee that all content is error-free or up to date.
To the extent permitted by law, Mama Muse is not liable for damages related to the use of our website or products.
These Terms & Conditions are governed by the laws of the United States and the State of New York.
We may update these terms at any time, and changes will be posted on this page.
If you have any questions, please contact us:
info@mamamusecosmetics.com
Refund Policy
At Mama Muse, we want you to feel confident and happy with every purchase.
If something isn’t quite right, this Refund & Return Policy explains how returns and refunds work, in a clear and transparent way.
Because we sell cosmetic and beauty products, we are unable to accept returns of items that have been opened, used, or tampered with, for hygiene and safety reasons.
We encourage you to review product descriptions carefully before placing your order.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Be sure to include your order number and, if possible, photos of the issue.
Once we review your request, we will work with you to find the best solution, which may include a replacement or a refund.
Unused, unopened, and unused items may be eligible for return if requested within 30 days of delivery.
Returned items must be in their original packaging and in the same condition in which they were received.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 10 business days.
Please note that shipping costs are non-refundable.
We are not responsible for delays caused by banks or payment providers once a refund has been processed.
Refund times may vary depending on your financial institution.
At this time, we do not offer exchanges.
If you wish to purchase a different product, we recommend placing a new order after your return has been processed.
Sale items, promotional items, and gift cards are non-refundable, unless required by law.
If you have any questions about returns or refunds, or if you need help with an order, please reach out to us:
info@mamamusecosmetics.com
Accessibility Statement
At Mama Muse, we believe that beauty should be accessible to everyone.
We are committed to making our website welcoming and usable for all visitors, including people with disabilities.
We strive to design and maintain our website so that it is accessible and easy to navigate for as many users as possible.
Our goal is to follow generally recognized accessibility standards and best practices, including the Web Content Accessibility Guidelines (WCAG), to improve usability for individuals who rely on assistive technologies such as screen readers, keyboard navigation, or voice recognition software.We are continuously working to improve the accessibility of our website.
This includes reviewing our design, content, and functionality to identify and address potential barriers.
While we aim to make all areas of the site accessible, some content or features may not yet fully meet every accessibility standard.
We appreciate your patience as we continue to improve.
If you experience any difficulty accessing any part of our website, or if you have suggestions on how we can do better, we encourage you to reach out to us.
Your feedback is important and helps us create a better experience for everyone.
We are happy to provide assistance, answer questions, or help complete an order in an alternative way if needed.
For accessibility-related questions or support, please contact us:
info@mamamusecosmetics.com